Frequently Asked Questions

At Kiaeva, we specialize in medical-grade skincare formulas and award-winning educational kits. Our skincare is dermatologist-inspired, cruelty-free, and formulated without harsh parabens or sulfates. We focus on clinical efficacy combined with safe, transparent ingredient lists.

No, never. Kiaeva is 100% cruelty-free. We conduct rigorous clinical trials on human volunteers to ensure the safety and efficacy of our products, and we never test on animals.

While you can checkout as a guest, we highly recommend creating an account. Having an account allows you to easily track your orders, save your shipping information for faster checkout, and build a personalized Wishlist.

If you are new to chemical peels, we recommend starting with our Glycolic Peels as they are gentler and excellent for surface texture. If you have deep acne scars, hyperpigmentation, or mature skin, our TCA 15% Peel or Jessner's Peel provides a much deeper exfoliation. Please always perform a patch test first.

TCA Peels are professional-strength treatments. We recommend using the TCA 15% peel no more than once every 4 to 6 weeks to allow your skin's moisture barrier to fully heal and regenerate between treatments.

Yes! All of our wooden toys and STEM kits are manufactured using non-toxic, child-safe paints and smooth-sanded wood. However, please refer to the specific age recommendations on each product page, as some kits contain small parts intended for older children.

We offer Free Shipping on all orders above ₹499. For orders below this amount, a standard flat-rate shipping fee will be calculated at checkout based on your delivery location.

Standard orders are processed within 1-2 business days. Delivery typically takes between 3 to 7 business days depending on your location. You will receive a tracking link via email the moment your order ships.

Currently, we only ship within India. However, we are actively working on expanding our logistics to support international shipping in the near future!

We offer a 30-day return policy for unused and unopened items in their original packaging. Due to hygiene and safety standards, we cannot accept returns on skincare products that have been opened or used.

To initiate a return, simply email our support team at Support@kiaeva.com with your order number and the reason for your return. Our team will provide you with a return authorization and shipping instructions within 24 hours.